Shipping & Returns
Your Guide to Mall Mondo's Shipping and Return Policies
Delivery Methods: We offer various shipping methods to ensure your order reaches you in a timely manner. The available options will be displayed during the checkout process.
Shipping Fees: Shipping fees may vary depending on the destination, weight, and dimensions of the package. The applicable fees will be calculated and displayed during checkout.
Delivery Timeframes: The estimated delivery timeframes will be provided at the time of purchase. Please note that these are approximate and may be subject to factors beyond our control, such as customs clearance or unforeseen delays.
Order Tracking:
Once your order is shipped, we will provide you with a tracking number and a link to the shipping carrier's website. You can use this information to track the progress of your package and get real-time updates on its location and estimated delivery date.
Return Policy:
Our goal is to ensure your satisfaction with every purchase. If you are not completely satisfied with your order, we offer a hassle-free return policy.
Eligibility:
To be eligible for a return, the item must be unused, in its original condition, and returned within the specified timeframe, typically within 30 days of receipt.
Return Process:
To initiate a return, please contact our customer support team. They will guide you through the necessary steps and provide you with a return authorization if applicable.
Return Shipping:
The cost of return shipping may be the responsibility of the customer unless the return is due to an error on our part, such as receiving the wrong item or a defective product.
Refund or Exchange:
Depending on the circumstances, you may be eligible for a refund to your original payment method or an exchange for a different size, color, or product. Refunds are typically processed within a specified timeframe, usually within 3 business days.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact our customer support immediately. We will work with you to resolve the issue promptly by providing a replacement, refund, or any necessary assistance.
Exceptions and Special Considerations:
Some items may be non-returnable or subject to specific return conditions due to hygiene reasons, customized/personalized items, or other factors. These exceptions will be clearly stated on the product page.
Please review the product descriptions and specifications carefully before making a purchase to ensure the item meets your expectations and requirements.
Contact Us:
If you have any questions or need further assistance regarding shipping or returns, our customer support team is ready to help. You can reach us through email at info@mallmondo.com, +961 81 29 84 85, or live chat.
Please familiarize yourself with our Shipping & Returns policies to ensure a smooth and satisfactory shopping experience. We value your satisfaction and strive to provide excellent service at Mall Mondo.
